Privacy Policy
Last Updated: 31 August 2025
Booqing ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our booking software-as-a-service platform (the "Service"). By using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Account Information: name, email address, phone number, business details, and login credentials.
- Customer Data: booking details, customer contact information, services booked, and related notes (entered by you or your customers).
- Payment Information: billing details and transaction history (processed securely by third-party providers; we do not store full credit card details).
- Usage Data: log files, device information, IP addresses, and activity within the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Service.
- Process bookings and payments.
- Send service-related notifications and updates.
- Improve, personalize, and optimize the Service.
- Respond to support requests and customer inquiries.
- Comply with legal and regulatory obligations.
3. Data Ownership
You (the business/tenant) own all customer and booking data you input into the Service.
We process and store data on your behalf to enable the functionality of the platform.
4. Data Sharing & Disclosure
We do not sell your personal information.
We may share data only with:
- Service Providers: trusted third-party providers who help us operate the Service (e.g., hosting, payments, messaging).
- Legal Compliance: if required by law, regulation, or valid legal process.
- Business Transfers: in the case of a merger, acquisition, or sale of assets.
5. Data Protection & Security
We use industry-standard measures (encryption, access controls, secure hosting) to protect your data.
While we strive to safeguard data, no method of transmission over the Internet is 100% secure.
6. Your Rights (POPIA & GDPR-Aligned)
You have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your personal data (subject to legal and contractual limits).
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
Requests can be made by contacting us (see Section 9).
7. Data Retention
We retain personal data only as long as necessary to provide the Service and comply with legal obligations.
You may request deletion of your account and associated data at any time.
8. International Data Transfers
If you access the Service outside South Africa, your data may be transferred and processed in other countries with different data protection laws.
We take steps to ensure appropriate safeguards are in place.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updates will be reflected by the “Last updated” date above.
10. Contact Us
For questions or requests about this Privacy Policy or your personal data, please contact: